New Research: State Of CX Measurement & VoC Programs – We Need You!
Blog: Forrester BPM Center of Excellence
To give you insights on the state of VoC and CX Measurement programs, my colleague Faith Adams and I are collaborating on a new piece of research. It will feature insights from our new “State Of VoC & CX Measurement Programs, 2020” survey which is live now! If you are involved in your company’s VoC […]
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