Navigate To The New Norm: Insights From Forrester’s Consumer + COVID-19 Research
Blog: Forrester BPM Center of Excellence
As COVID-19 wreaks havoc, businesses are forced to make tough decisions about how to operate in the current chaos and how to prepare for a wildly uncertain future. Without a template to follow, leaders must forge ahead by keeping a laser-sharp focus on their consumers’ attitudes, expectations, and behaviors. At Forrester, we’re harnessing our multimethodological […]
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