MK Among The Top BPO Companies on GoodFirms

Blog: MattsenKumar Blog

MattsenKumar is a trusted BPO firm that has been backing businesses with a range of services such as call centers, back-office processes, and e-commerce outsourcing across the globe. The secret success recipe of MK involves a few yet compelling ingredients such as high-quality outsourcing capabilities, highly trained intellectual wealth, and strict data security measures. Read more about MattsenKumar’s success secret below.

About the Company

MattsenKumar is a BPO firm established in 2005 and located in the United States with offices at multiple locations in India, are Rajasthan and Haryana. For fifteen years, MattsenKumar has been providing different services in BPO like call center services, e-commerce outsourcing services, transcription services, back-office process outsourcing services, and a lot more. MattsenKumar is also abbreviated as MK. The firm focuses primarily on “data security,” and this commitment can be witnessed in their PCI certification. The firm is committed to delivering excellent solutions that make them put in the required effort and expertise.

MattsenKumar has 75+ international clients to whom 1500+ employees work to offer excellent quality services. The firm is also an ISO 9001 and 27001 certified company. The experts at MattsenKumar are also COPC, PMP, and ITIL certified, so they offer specialized services to transform the clients’ business. Every process by the firm is drawn on the Six Sigma and Lean methodology when they experiment on new processes to deliver solutions.

GoodFirms Research Methodology

GoodFirms is a B2B portal that consists of various companies listed under various categories on the website after the GoodFirms researchers have done extensive research. To carry out this research, the veteran GoodFirms team considers three attributes: Quality, Reliability, and Ability. These attributes are important for service seekers to evaluate companies and choose a reliable business partner.

The veteran GoodFirms team evaluated MattsenKumar on the same parameters to list them on the website.

BPO Services

MattsenKumar is focused on aiding businesses in the form of highly effective BPO services and meeting clients’ satisfaction. MattsenKumar offers various services especially designed to meet the clients’ business needs and improve their business efficiencies. In addition to managing inbound and outbound calls, the services provided by MattsenKumar are data-centric; hence they are reliable and appropriate as per the needs.

The professional services by MattsenKumar are appreciated throughout the market because they have set a benchmark in delivering BPO services. Not just this, to make sure the clients function efficiently, the firm uses innovation and technology in the best possible way. All the BPO services by MattsenKumar comply with the rules and regulations, which creates trust between them and clients. Thus, for helping clients in optimizing business processes, MattsenKumar is listed as one of the top BPO companies at GoodFirms.

Writing Services

MattsenKumar also offers transcription services using a wide array of methodologies to assist clients in smoothly doing their research. They provide audio and video transcription services based on clients’ research and needs. Transcription is done to extract valuable information from the research that can help to solve the underlying challenges. With years of experience in this area, MattsenKumar has collaborated with multiple organizations in audio and video transcription. MattsenKumar works with a demonstrated history, state-of-the-art infrastructure, focusing on highly economical quality. These factors give them an edge in transcription services.

Backed by competitive prices and great results, they deliver services that provide matchless benefits. As a professional transcription firm MattsenKumar has always been able to identify the hidden patterns and read between the lines to provide this service. Thus, for delivering transcription services in various languages and helping clients with great insights from research MattsenKumar is ranked as one of the top writing companies in India at GoodFirms.

Call Center Services

The team at MattsenKumar is committed to building a better outsourcing support system for clients to help them reach business goals. The calling services offered by MattsenKumar are designed to cater to each client’s needs and fit the growing needs of an organization. By using its best infrastructure, the firm delivers call center services to fulfill customer’s expectations. The firm also provides after-sales support services using various communication channels like email, live chat, and phone.

Under call center services, they provide inbound, and outbound call center services, which include inbound customer service outsourcing, outbound sales outsourcing services, inbound upselling selling services, outbound information call services, and various others. MattsenKumar strives for excellence and quality; hence they use state-of-the-art technology and increase CSAT score and customer retention rate. Thus, for providing customized call center services, GoodFirms spotlights MattsenKumar as one of the top call centers services companies at GoodFirms.

About GoodFirms

Washington, D.C.-based GoodFirms is an innovative B2B Research and Reviews Company that extensively combs the market to find top BPO, Writing Services, and Call Center Services firms that offer the best services to its customers. GoodFirms’ extensive research processes help rank the companies, boost their online reputation, and helps service seekers pick the right technology partner that meets their business needs.

About the Author

Working as a Content Writer at GoodFirms, Anna Stark bridges the gap between service seekers and service providers. Anna’s dominant role is to figure out company achievements and critical attributes and put them into words. She strongly believes in the charm of words and leverages new approaches that work, including new concepts, that enhance the firm’s identity.