Blog Posts Process Management

Measure Three Types Of Customer Experience Metrics

Blog: Forrester BPM Center of Excellence

If you are a customer experience (CX) leader, you need an effective CX measurement program. Why? Because you need to determine whether your organization is succeeding in delivering experiences that drive business results (ROI). Effective programs answer the following questions: How good is the quality of our customers’ experiences? How can we improve the quality […]

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