Blog Posts Process Management

LIFT Your Emerging Tech Efforts To The Next Level

Blog: Forrester BPM Center of Excellence

Too many firms are heavily focused only on what their customers are looking for today. This makes sense if you are struggling to address these current, tactical needs. But if you are meeting these needs, your focus needs to shift to:  Your customers’ needs evolution. Your customers’ ultimate objectives — beyond what they use you for. […]

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