Blog Posts Process Management

Level Up Your CX Prioritization By Thinking In Multiple Dimensions

Blog: Forrester BPM Center of Excellence

In my last blog post about customer experience (CX) prioritization, I talked about the importance of balancing customer impact with business impact when making decisions about which projects to pursue. Beginning CX prioritization uses a simple but effective four-box model. As CX prioritization moves up the maturity curve, it gets more complex by adding more […]

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