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Learnings From The Q1 2024 Customer Service Wave

Blog: Forrester BPM Center of Excellence

Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions. They enable organizations to serve and retain customers, and to […]

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