Learning Organizations – Shooting the Messenger All the Way to the Fuhrerbunker
Blog: Form Follows Function
Unless you’re living under a rock, it’s a near certainty that you’ve seen at least one Downfall parody video (although I hadn’t realized just how long these had been around until I started working on this post…time flies!). There’s a reason why they’ve managed to hang on as a meme as long as they have. The “shoot the messenger” style of management, in spite of all the weight of evidence against it, is still alive and well.
When Tom Cagley and I were recording the Form Follows Function segment for SPaMCast 407, one of Tom’s questions brought to mind the image of Hitler’s delusional ranting in the bunker made famous by these parodies. The subject of the segment was my post “Learning to Deal with the Inevitable”, which deals with the need for a culture of learning to be able to deal effectively with the change that has become a constant in our world. Tom keyed in on one point (taken from a talk I’d attended put on by Professor Edward Hess): ‘candor, facing the “brutal facts” is essential to a learning culture’. Although his leadership failures pale in significance to the atrocities that he was responsible for, the Hitler portrayed in these clips demonstrates that point vividly.
It should be unnecessary to point out that flying into a rage when given bad news does nothing to change the nature of those events. It is particularly destructive when the bearer of the news is attacked even when blameless for what they’re reporting. Far from helping anything, the temper tantrum ensures that negative information is only delivered when it can no longer be hidden, hampering the ability to react in a timely and effective manner. A vicious circle builds up where delay, spin, and outright deception replace candor.
Delusional, drug-addled dictators can be expected to operate in this manner (thank heavens). The rest of us should aim for better.
It can be inconvenient to have to deal with crises; it’s more inconvenient to find out about them when the situation is unsalvageable. Maturity, humility, and perspective can be difficult character traits to develop, but not as difficult as finding yourself under siege from a world of enemies with only the pathetic dregs of your minions for company.