Knowledge Management, I’d Like To Introduce My New Friend, Generative AI
Blog: Forrester BPM Center of Excellence
Knowledge management has been around for decades. The promise of AI in knowledge management has lingered on the fringes for years — the application of AI was just outside of possible and not quite ready for prime time. And then into the room walked our new friend, generative AI. It has turned the knowledge management world upside down.
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