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Key Takeaways From The Forrester Wave: Customer Experience Strategy Consulting Practices, Q4 2020

Blog: Forrester BPM Center of Excellence

On December 2, we published The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020, which is a continuation of the Forrester Customer Experience (CX) team’s study of the consulting market that supports CX professionals. These consulting services are critical to CX leaders trying to foster innovation and support CX transformations that help their companies […]

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