Blog Posts Process Management

It’s Time To Be More Strategic About AI In Customer Service

Blog: Forrester BPM Center of Excellence

Generative AI has topped the list of customer inquiries and conversations I have been having this year. No surprises there. Interestingly, at least half of them have been about AI in customer service and chatbots, virtual assistants and knowledge bots for customers, which seem top of mind for most customer service leaders. This makes us […]

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