Blog Posts Process Management

Investing In Customer Success Delivers 107% ROI Within 3 Years

Blog: Forrester BPM Center of Excellence

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it. Forrester published a study (subscription required) that analyzes the costs, benefits, and risks of dedicating a team to customer success management, outfitting them with purpose-built technology, hiring a […]

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