Contributed on March 8, 2013

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Introduction to Business Process Management Suite

Description

Business Process Management Suite (BPMS) is a software platform that supports a process management discipline so one can design, execute, manage, and optimize processes for continuous performance improvement. This presentation and companion video on YouTube provide an overview of core BPMS components, key roles, and benefits for automating processes using a BPM Suite. Learn how to select and prioritize BPM projects for a successful implementation.

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Transcript

Introduction to BPMShttp://www.youtube.com/watch?v=bypH1aGCsp0 sponsored by Agenda What is a BPMS? Who should be involved? Why BPMS? How to get started? Core Components of a BPM SuiteA Technology Platform that Supports a Process Management DisciplineProcess Documentation Process Automation and Capture and Workflow BPM SuiteProcess Optimization Process Management, and Change Business Activity Monitoring Management (BAM) and Analytics BPM Life Cycle – Design Phase BPM Suite• Document Processes• Create Forms and UI• Define Rules• Define Data BPM Life Cycle – Execute Phase BPM Suite• Execute Defined Processes• Integrate with Systems• Execute Rules• Serve UI and Task Forms BPM Life Cycle – Manage Phase BPM Suite• Handle Exceptions• Track Status Real-Time• Manage Task Workload• Re-route Process Flows BPM Life Cycle – Optimize Phase BPM Suite• Aggregate Past Performance• Identify Bottlenecks• Executive Dashboards A Single BPMS to Handle the Complete Life Cycle• Model Processes • Execute Processes• Create Forms and UI • Integrate with Systems BPM Suite • Execute Rules• Define Rules• Define Data • Serve UI and Task Forms • Handle Exceptions• Aggregate Past Performance • Track Status Real-Time• Identify Bottlenecks • Manage Task Workload• Executive Dashboards • Re-route Process Flows Extended Capabilities of an Intelligent BPM Suite • Process Modeling • Service Oriented Architecture • Enterprise Mobility • Connectivity & Integration • Social Collaboration • Process Registry & Repository BPM Suite• Business Activity • Group & Application Monitoring, Management Reporting & Analytics • Content & Case• Process Optimization Management• Cloud Computing • Business Rules Who should be involved in an BPMS? Business Analysts• Define Processes• Define Rules• Create Reports• Manage Process Flow• Analyze Performance• Optimize Processes Who should be involved in an BPMS? IT Developers & Administrators• Create Shared Services• Create Re-usable Integrations• Review Models prior to Publishing• Manage Server Performance Who should be involved in an BPMS? Workers and Managers• Create Personal Reports• Complete Tasks• Collaborate with Users• Share Documents• Analyze Performance• Re-route tasks Who should be involved in an BPMS? IT Developers / Administrators Workers and Business BPM Suite Managers Analysts Single Repository Single Repository BPMS Collaborative Platform Development Why BPMS? Manual vs. Automated Processes Before BPMS After BPMS Financial Systems CRM Why BPMS? Benefits Business & Technology Consistency • Automated • Repeatable Efficiency • Reduce errors • Save costs Agility • Speed • Visibility How to get started? Choosing BPM Projects • Customer Service ? • • • Order to Cash Employee On-Boarding Claim Processing • Ordering Business Cards • ITIL • Inventory Management • Purchase Requests How to get started? Rating Complexity Measuring Complexity Maturity Complexity of Rules Breadth of User Base Number of Exceptions Size of Process Integrations 0 2 4 6 817 How to get started? Rating Value Measuring Value Strategic Value Executive Sponsorship Breadth of User Base Financial Value Frequency of Use Current Performance 0 2 4 6 818 How to get started? Choosing BPM Projects LOW – Value to Organization – HIGH Inventory Customer Service Order to Cash Management Claim Processing ITIL Purchase Requests Ordering Employee Business Cards On-boarding LOW – Complexity of Process – HIGH Components of a Modern, Intelligent BPM SuiteA Technology Platform that Supports a Process Management Discipline Group & App Content & Management Social Case Collaboration Management Process Business Modeling Rules BPM Process Suite Service Oriented Optimization Architecture BAM, Reporti Process ng & Registry & Analytics Connectivity Repository Enterprise Mobility Cloud & Integration Computing 1. Visit BPMbasics Learning Center: http://www.appian.com/bpmbasics/index.jsp2. Subscribe to the BPM Newsletter: http://www.appian.com/campaigns/alert.jsp3. Learn more about BPMS: http://www.appian.com/bpm-software/overview.jsp sponsored by