Blog Posts Process Management

Introducing: Your New Loyalty Analyst And A Forrester Wave™ On Loyalty Solutions

Blog: Forrester BPM Center of Excellence

Hi there! Mary Pilecki here, reintroducing myself as your Forrester analyst covering loyalty marketing. During the 10 years I’ve been at Forrester, I’ve worn a few different hats: financial services analyst, research director for our customer insights and B2C marketing teams, and, perhaps most importantly, unofficial “snack drawer fulfillment manager” back when we were still […]

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