Introducing The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019
Blog: Forrester BPM Center of Excellence
The Forrester Wave™: CX Consulting Practices: Experience Strategy And Business Transformation, Q2 2019 is now live. This 30-criterion evaluation assessed and scored nine prominent consultancies on their abilities to help business leaders link business goals to CX strategy, and then execute a plan to transform the business to deliver new and differentiated customer experiences. The […]
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