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InMoment Addresses Head On What Continues To Plague CX Programs

Blog: Forrester BPM Center of Excellence

This morning, customer feedback management (CFM) vendor InMoment announced an array of new product and service offerings focused on improving experiences, not just measuring and reporting on them. The vendor is calling this Experience Improvement (XI)™. This is an aggressive move by InMoment: CX technology buyers struggle to find differentiation among technology vendors and often […]

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