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Industrial Benefits of Six Sigma | Six Sigma Webinar Video | Free Webinars

Industrial Benefits of Six Sigma :
The document highlights top areas of opportunities specific to each of the industries where Lean Six Sigma could be applied, as a problem solving and a Continuous Improvement approach to increase the financial benefits or cost savings to a company.
Benefits of Lean Six Sigma Applications across Industries

Increasing new orders from customers
Reducing time to enter orders
Effectiveness and efficiency improvement
Improvement in pricing
Improvement in TAT
Sales Forecasting Improvement
Mean time between Sales Improvement (Corporate Sales)


Reducing number of quality errors
Improving Agent Utilization
Improving Seat Utilization
Reducing Absenteeism Rate
Reducing Re-work for calls/jobs
Improvement in Attrition rate by reduction
Improvement in training process, reducing the learning curve

Risk Management

Implementing ERM on Risk Management processes, ensuring risks and other process controls are mitigated

IT Applications Development

Reduction in schedule slippages
Reducing application rework, thus reducing SDLC
Reducing invoicing errors
Reducing Customer complaints
Reducing Complaint resolution time, on complaints raised by customer
Control IT Spending

Customer Service

Reduction in call transfers
Improvement in First Time Resolution rate
Reduction in support cost per call
Reduction in response time

Finance and Banking

Reducing wait time for customers in banks
Improving reconciliation process
Eliminating erroneous data entry
Reduction in audit gaps
Reducing processing time
Reducing Credit Card delivery times

Note: Management graduates in Finance can work towards reducing defects and improving their practices in audit and reconciliations.

Electronics and Consumer Durables

Reducing Defective units rate
Ensuring Customer Satisfaction
After-sales service response time

Hotels and Hospitality

Reducing employee attrition
Reducing client attrition
Improving efficiency
Reducing Billing Errors
Increasing revenue and reducing administrative costs
Reducing wait time during peak check-in and check-out times
Increasing employee utilization
Maintaining optimal inventory

Note: A hotel is a conglomeration of various departments liaising as one unit. As such the opportunities of implementing Lean Six Sigma in Hotels are huge, and above mentioned are few popular ones.

Legal Services

Reducing case completion time
Improving lawyer utilization
Improving intra-department communication
Removal of non-necessary steps from the legal process

Supply Chain Management

Reducing Bullwhip effect
Reducing cost without increasing time of delivery
Reduction in delivery time without increase in cost
Improving quality of service


Reducing patient wait time
Reducing per-patient non-value added cost
Improving emergency procedures’ performance
Improving timely care ratio for patients

Clinical Research

Improving employee utilization
Improving TAT on delivery
Improving client metrics’ performance and needs of research documentum

Human Resources

Reduction in employee hire time
Reduction in induction costs and expenses
Minimizing pre-joining attrition
Minimizing pre-performance attrition
Reducing absenteeism
Control exit costs
Improving efficiency of training

Medical Billing

Reduction in non-value added wastes and activities
Improving employee utilization
Reduction in the number of errors in medical billing process
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