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India’s Tech Industry Leads the Talent Front with Its Highly Skilled Gig Workforce

Blog: NASSCOM Official Blog

One estimate suggests that there are nearly 180 global Gig work promoting platform companies with a net worth reaching $4.5 trillion!

Pandemic-induced remote work has shaken the long-held skepticism regarding a gig workforce’s efficiency and dependability. During these times, as physical proximity related entry barriers have vanished, people with more specialist skills, such as consultants, independent researchers, bloggers, creative designers, digital marketers, etc. have shun apprehensions and joined the Gig economy.

In India, the figures on Gig employment range around 15 million, making India the second largest Gig market globally. Actual figures may differ slightly due to ambiguity around what comprises Gig work. A “Gig Economy” can be thought of to be a free and global talent market where companies and workers set short-term and on-demand professional relationships, or “gigs” that are flexible and skill-based tasks or projects. One key thing to note in this definition is that the worker is not required to be “independent” or freelancing only. Increasingly so, people with full-time jobs are taking on Gig roles in areas of secondary skills or specialist interests, as industry acceptance for such roles rises.

Speaking of Gig work becoming more specialized, in late 2020, Aon and NASSCOM conducted a comprehensive survey and in-depth interviews with top 60 of 100 Indian Tech companies, across large, medium and small segments. India’s Tech sector is one of the most highly skilled globally, and hence, the findings from this outreach are significant and encouraging.


Gig adoption across the Indian Tech sector stands at nearly 60%!

Nearly 60% of the Tech sector companies already invest in Gig workforce, and 97% of these firms plan to either continue to hire at current levels or increase the level of Gig hiring.

Apart from the Professional Services sector, Tech is the only other sector where companies have more than 20% employees as Gig hires – a good 12% of such companies.

This is significant since in Professional Services, Gig jobs are marked by front-end, customer-facing delivery or contact roles. In Tech, across IT Services, BPM, Engineering R&D and Software Products segments, this trend has been observed. It suggests that Tech firms are placing bigger bets on giving out more skilled job roles to Gig workers.

Within the Tech industry, IT Services sub-sector leads the way at a strong 73% participation!

Even in the Tech industry, trends are varying. While a broad base of IT Services companies, nearly 3-in-4 has Gig employees, it is the Software Products sub-sector where the intensity, i.e., percent of Gig hires to total headcount, is greater. This is obvious given the modular nature of software development. The lowest adoption is in the ER&D sub-sector due to the highly collaborative nature of innovation and R&D activities involved.


In the pandemic’s wake, top Indian IT services companies boldly tried Gig models, and they indicate their commitment to boost this model further –

Mid-tier IT services companies have also witnessed a workforce mix change during the pandemic. Cyient plans to invest in Gig workers for specialist tasks, such as hiring a software architect for a full year on a flexible per-hour pricing model. Cyient is further planning to build in IP protection norms before on-boarding such employees, a good preparatory move for smoother scale-up. Hexaware also indicated adding more Gig roles in specialized areas in business process services.


Growing specialist focus in Gig roles is showing results in firm bottom-line, cultural diversification, and stronger employee affinity due to more flexible yet enriching work experiences

Globally, and in India too, firms who have experimented well with Gig employment are bullish on near-term and long-term workplace benefits –


While the industry continues to expand its Gig employee base, a lot more can be achieved with greater government participation

As much of the growth of Gig work is dependent upon robust information and communication technology (ICT), GoI’s ongoing and forward-looking policies in telecom, 5G, network security standards, and personal and company data protection, and a favourable outlook towards distributed ledger technology (DLT) or blockchain for smart contracts and digital skills records, will go a long way in lowering the logistical cost, psychological resistance, and any societal backlash to India’s Gig workforce and economy.

An estimate suggests that by 2025, there are likely to be 350 million Gig jobs, and this will be a $355 billion business sector – possibilities are abundant and this model can become a great skilling-through-jobs model for India!


To explore more on Gig economy trends in India, refer here –

Decoding “Gig Economy”: Emergent Industry Shift Towards A Blended Work Model – December 2020

India’s Gig workforce is on the ascent – December 2020

TCS pilots gig-type working models in pandemic’s wake – November 2020

Welcome to India’s emerging white-collar gig economy – September 2020

Gig coders to become a mainstream phenomenon in Indian IT – June 2020

Opinion: India’s gig economy needs affirmative policy push – January 2020

The post India’s Tech Industry Leads the Talent Front with Its Highly Skilled Gig Workforce appeared first on NASSCOM Community |The Official Community of Indian IT Industry.

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