In Conversation at Process Mining Camp 2021
Do you have your rucksack packed, schedule cleared, and your coffee maker ready to go? It’s time to get cooking, and we can’t wait to see you around the campfire next week!
In addition to the practice talks and our new lab, we also want to explore some aspects of our field in more depth, in interactive and live conversations. No slides, no prepared talking points, just free-flowing discussions among people who know what they’re talking about: That’s what’s on the menu at the Process Mining Café — one special session per day at this year’s camp.
If you haven’t registered yet, then this is your last call: Sign up for Process Mining Camp 2021 now!
Monday — Mind the gap
How do you best explain process mining to others? Does it make a difference which improvement methodology you combine with it? And how do you ensure that the right actions are taken after the analysis? Sudhendu and Daan join us to discuss the typical questions, and the daily challenges, of a process improvement practitioner working with process mining.
Sudhendu Rai · AIG, United States —
Sudhendu is Head of Data-Driven Process Optimization in AIG’s Investments organization. He has combined process mining with discrete-event simulation.
Daan Jabroer · Volksbank, The Netherlands —
Daan is an experienced business improvement consultant. He leads RPA, Lean Six Sigma, OPEX, Process Architecture, and Data Analytics at Volksbank.
Tuesday — Compliance for the win
When you apply process mining for audits, you will have some special requirements that are less relevant elsewhere. What are those requirements, which type of auditor uses process mining, and is it a problem if there are too many exceptions in the full dataset? Mieke, Jasmine, and Andreas will join us to discuss how process mining impacts the traditional audit methodology.
Mieke Jans · Hasselt University, Belgium —
Mieke is an Associate Professor at Hasselt University. She has been working on process mining in audit for more than 15 years.
Jasmine Handler · City of Vienna, Austria —
Jasmine is an auditor at the City of Vienna Court of Audit. She has just completed a very thorough audit for the Wiener Stadtwerke, based on process mining.
Andreas Preslmayr · City of Vienna, Austria —
Andreas is an auditor at the City of Vienna Court of Audit. He worked with Jasmine on the same audit project, so both have their experiences fresh on their mind.
Wednesday – Shop floor talk
A core aspect of Lean Manufacturing is that you “walk the GEMBA”: Managers physically visit the production lines, looking for waste and opportunities in the process. With process mining you analyze the process based on data, far away from the actual manufacturing process. Joris, Minh Chau, and Klaus join us to discuss whether this is a problem and — if so — how it can be overcome.
Joris Keizers · Veco Precision, The Netherlands —
Joris is Director Lean at Veco Precision, where he helped to cut the lead time of their core production process in half with process mining.
Minh Chau Nguyen · Wacker Chemie AG, Germany —
Minh Chau is a digitalization manager. At Wacker, she originally introduced process mining when working on her Master thesis in 2017.
Klaus Kühnel · Wacker Chemie AG, Germany —
Klaus is an experienced productivity manager. As a Master Backbelt for Six Sigma, he has integrated process mining into his toolbox.
Thursday — Make your data work
Process mining grants new autonomy to process owners. They can finally analyze their own process, without long IT projects or teams of consultants. Carmen, Javier, and Gary join us to discuss how you can get best started. Topics include how to get access to data to analyze on your own, how you can embed process mining in your day-to-day responsibilities, and what kind of skill profile is needed for an independent process miner.
Carmen Lasa Gómez · Telefónica, Spain —
Carmen is a team leader for BI, Analytics, and Processes at Telefónica. She discovered operational drifts in their IT service management processes with process mining.
Javier García Algarra · U-tad University, Spain —
Javier is Head of the Department of Engineering at U-tad university. He analyzed the incident and work order processes at Telefónica together with Carmen.
Gary Bonneau · Cox Communications, United States —
Gary is a senior manager for product operations at Cox Business. Currently, Gary is knee-deep into various process mining initiatives.
Friday — Robot ethics
Human-AI interaction has many challenges. Organizations are reluctant to deploy learned policies — They do not trust these policies, because they cannot understand them. Explainability research tries to address this by creating explanations for otherwise black-boxed models.
On top of these concerns, there are of course a number of ethical considerations, and the issue of data privacy becomes more important every day. Manuela and Wil join us for a final café session. We will discuss common misconceptions about artificial intelligence, and how realistic expectations can lead to more productive learning systems.
Manuela Veloso · JPMorgan Chase, United States —
Manuela is Head of AI Research at JPMorgan Chase and Professor at Carnegie Mellon University.
Wil van der Aalst · RWTH Aachen, Germany —
Wil is a full professor at RWTH Aachen University and the founding father of process mining.