Blog Posts Process Management

In A Crisis, Customer-Obsessed Government Can Save Lives

Blog: Forrester BPM Center of Excellence

The notion of the customer at the center of government is not a new concept. For centuries, government employees have been identified as “civilian servants of the public”. Becoming a politician or government departmental employee was considered a noble act of serving individuals, the community, and the nation. Few organisations, and even fewer vocations, shape […]

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