Blog Posts Process Management

Improving CX By One Point Can Drive More Than 1 Billion Dollars In Revenue (2022)

Blog: Forrester BPM Center of Excellence

Our New Report “How Customer Experience Drives Business Growth, 2022” Puts A $-Value On Improving CX By One Point Many CX leaders find it hard to make the case for investing in CX. That’s why Forrester built industry-specific models that demonstrate how CX improvements drive business growth through increased customer loyalty. Read our report “How […]

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