Blog Posts Process Management

Human + Machine: The Robot Revolution Requires Human Design

Blog: Forrester BPM Center of Excellence

Robots – in the form of artificial intelligence, software bots, intelligent assistants, customer self-service solutions, and, yes, physical robots – are transforming our economy, our jobs, and how we serve our customers. Our research on the robot revolution shows: Economic and job disruptions. We forecast that, by 2027, the US economy will lose 17% of jobs, […]

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