Blog Posts Process Management

Human-Centered Design And Digital Addiction In 2019

Blog: Forrester BPM Center of Excellence

When Forrester’s UX analysts put together our 2019 Digital CX Trends report, two things stood out to me as especially positive changes: First, modern design practices — like workshops, iterative prototyping, and user research — now direct digital CX efforts. Sophisticated companies are adopting these human-centric methods and abandoning touchpoint-by-touchpoint, feature-focused approaches. Why? Because they […]

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