Blog Posts Process Management

How To Navigate The Generative AI Hype In Customer Service

Blog: Forrester BPM Center of Excellence

If your inbox (or social media feed) looks anything like ours, you’ve likely been seeing announcement after announcement of vendor integrations with OpenAI’s ChatGPT or other generative AI technologies. The customer service technology world is particularly saturated with these announcements; it seems like we can’t go a day without seeing another one. Not a huge […]

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