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How to Manage Complex Change

Blog: Good eLearning

Change management is always a complex process, regardless of its scale. Implementing changes within a business for whatever reason can create disruption and resistance. But being able to enjoy long-term benefits requires taking the time to guarantee and sustain support from employees, stakeholders, and everyone in between. Most importantly, transformation initiatives require clarity of purpose and a well-defined approach to measuring success.

That being said, there is no question that managing change becomes more difficult on a large scale. There are more variables to consider, a greater need for stamina, and, of course, a lot more that can go wrong. Failed change programs can quickly result in wasted resources and employee fatigue, and even ‘successful’ programs can fail if employees see no reason to take changes on board permanently.

Regardless of the difficulty, complex change initiatives are happening far more frequently in businesses around the world. Risks and opportunities are appearing more often in today’s markets, and businesses with the capacity to undertake and sustain organizational change have the potential to enjoy major gains in terms of reputation and ROIs. Events like the COVID-19 pandemic have also stressed the need for embedded change management practices in case of unforeseen challenges.

While complex change programs are becoming more common, the question of how to manage them has been popular in both corporate and academic circles for several decades. There is a strong consensus that businesses cannot simply apply a prescriptive model in all cases, as the requirements for transformation initiatives can vary considerably even within a single company. Indeed, even change frameworks like AgileSHIFT and APMG Change Management acknowledge the need for a varied approach that considers key factors separately.

So, what exactly does it take for a business to optimize its approach to complex change management?

How to evaluate a change management process

As with any approach within a business, change management processes ought to evolve with time. Even a well-integrated approach can fall short if it fails to consider new technology, best practices, environmental factors, and so on. As a business scales up, it may also find an old transformation process inadequate for its needs.

Consider these questions on how your business has performed in previous initiatives:

To fully understand and improve your approach to change management, it is also worth considering the fact that the success of an initiative cannot be judged simply by measuring ROIs. Change ultimately affects people, and how you deal with employees, managers, stakeholders, and others in your organization will almost always be the deciding factor in how successful and permanent your proposed changes are in practice.

What should my biggest priorities be for managing complex change?

Studying change management with Good e-Learning

Good e-Learning is an award-winning online training provider covering a range of frameworks, including APMG Change Management, AgileSHIFT, PRINCE2, and more. We work with subject matter experts to provide training experiences that offer practical advice, preparing students not only for exams but also real-world scenarios and daily tasks.

Each of our courses comes with several learning assets that can help with retention before an exam. These include instructor-led videos, practice exams, and regular knowledge checks. Our support team is fully qualified to answer questions relating to any course syllabus, and we even offer both FREE exam vouchers and free resits via Exam Pledge. Customers can also access our courses from any web-enabled device using the free Go.Learn app.

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Want to find out more? Visit the Good e-Learning website, or contact a member of our team today!

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