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How To Leverage CX As A Strategic Differentiator in Healthcare

Blog: Forrester BPM Center of Excellence

Healthcare organizations (HCOs) must be customer-obsessed. Forrester recently brought together practitioners from various HCOs across all sectors to discuss the importance of using CX as a strategic differentiator in healthcare. The digital economy that we live in every day as consumers, heavily focused on convenience and time, has laid the groundwork for the rising customer […]

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