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How to have ODA search blogs and other documentation sites as a fallback strategy

Blog: Oracle BPM

Typically we design Skills and Digital Assistants to handle specific tasks and provide information based on user input. When users make requests that fall outside the assistant’s intended use case, the assistant may fail to understand the user’s intention and we take the dialog path that was defined for an “unresolved Intent”.

We can implement a couple of easy solutions to address that while keeping in control of the core use cases the assistant was developed for.

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Some integration examples