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How RPA Supports Digital Transformation


Take a good look at virtually any major industry across the globe and you’ll notice one common denominator: an emphasis on digital transformation. The trend to digitalization and the implementation of all-digital platforms is now the name of the game when it comes to streamlining and refining business activities, and it allows organizations to dramatically transform their operating models to improve the customer experience, increase successful business outcomes, and gain a competitive edge in the marketplace.

But what exactly is digital transformation? According to Capgemini Consulting, digital transformation can be defined as “the use of technology to radically improve performance or reach of enterprises…Executives in all industries are using digital advances…to change customer relationships, internal processes, and value propositions. Other executives, seeing how fast digital technology disrupted media industries in the past decade, know they need to pay attention to changes in their industries now.”

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