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How governments can enhance digital customer experience with technology

Blog: OpenText

decorative image of citizens waiting in line for service at a government agency

According to IDC, governments are the world’s largest service providers, and every interaction with the public is an opportunity to provide a great citizen experience. Yet, according to IDC, the public sector continues to rank below almost every other sector for customer satisfaction when it comes to digital service delivery. Governments are faced with several …

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