How CX Teams Must Adapt To Steer A Journey-Centric Transformation
Blog: Forrester BPM Center of Excellence
Tasks And Responsibilities To Activate And Evolve Journey Centricity Need a menu of tasks that CX teams can assume to steer a journey-centric transformation? Find it in our new report! Embracing journey centricity often takes years. Firms pass through three phases — activate, connect, and extend — and transform six operational levers at each one […]
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