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How ADP Busted Silos to Build a KM Community People Love

Blog: APQC Blog

A tiny, unknown team at ADP had a mission: to get ADP associates working together across organizational silos to better serve their clients. To achieve this goal, the team had to face a legacy collaboration platform, severe resource limitations, and an environment where none of the usual rules about how to start a community were working. So how did they get from 10,000 to 44,000 users in a company of 55,000 employees in just one year? Laura Lerner, vice president, knowledge management, talked to us about how they did it.

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