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Here’s How a Chatbot Can Add Value to Your Customer Service Department

Blog: Ortec Blog

Incorporating a Chatbot into your company can lead to more efficient operations. The web is stacked with philosophies on how a Chatbot can significantly boost the efficiency of an organization. But is this really the case? During one of our latest projects for a Dutch insurance company we experienced first-hand that it’s not only philosophies. Chatbots not only provide quicker answers to consumers, it saves the user (in this case the employee) a lot of searching hours and related frustration. Besides boosting your efficiency, Chatbots offer real-time assistance and can help increase your profitability, improve functionality, and maximize your company’s sustainability with minimal cost and effort. If your customer service department is constantly being drowned in calls and could benefit from more structure, then it might be worthwhile to evaluate whether a Chatbot makes sense for your business. In short, incorporating a Chatbot can be beneficial if:

Maybe you didn’t even need the “checklist” and you knew already intuitively that a Chatbot will boost the efficiency of your department. However, each successful project starts with a well-substantiated business case that clearly demonstrates the value it will deliver. So, some food for thought…

Chatbot with headset on and chatting

The Happiest Minds, The Mindful IT Company (Publisher). (Year, Month Date of Publication unknown). Happiest Minds Play In The Field Of Chatbots [digital image]. Retrieved from

Here’s How a Chatbot Can Add Value to Your Customer Service Department

Chatbots can support employees in relatively basic and repetitive tasks with great speed, minimal cost, and ease of implementation and use. Furthermore, it can offer:

1. A Chatbot Can Increase Profitability

2. A Chatbot Can Increase Efficiency

3. A Chatbot Can Increase Functionality

4. A Chatbot Can Increase Sustainability

Chatbots can be of great value for many companies that are overwhelmed with the number of repetitive tasks their employees are having to endure. Incorporating a Chatbot into the company to manage your customer service calls can lead to more efficient operations, with the added bonus of increased customer satisfaction. Chatbots act as a middle-man, tackling any simple customer questions, and leaving the more difficult calls for the customer service representatives. In the long run, your customer service department will be able to function more efficiently and it will cut costs that would have been spent on answering unnecessary calls that could have simply been answered by a Chatbot.

Cleveroad (Publisher). (2017, May). Chatbots In Business Benefits [digital image]. Retrieved from–step-by-step-guide-with-an-estimation

*This article was written in collaboration with Wim Jansen.

The post Here’s How a Chatbot Can Add Value to Your Customer Service Department appeared first on This Complex World.

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