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Guest Blog: Industry Analyst Bruce Silver Shares His Thoughts on BPM Trends

Blog: OpenText


Fri, 21 Mar 2014 08:05:00 GMT-05:00



Guest Blog Post by Bruce
, Independent Industry Analyst – Bruce Silver Associates

1) Generation Y aka the Millennials:   The networked
generation place a great importance on communicating and sharing
at each stage of their decision-making processes in their personal
lives, what is this generation looking for when it comes to
Business Process Management?

As long as it boosts their self-esteem and doesn’t ask them to do too
much, they are probably fine with BPM.  Actually I suspect they have
no idea what it is.

2) What are the specific challenges with case management
vs. process automation.  Is there an increase in Case Structures
vs process structures, and how does that affect the tools used for automation?

I think the big challenge of case management is to accept that it is
a style of process management, part of a continuum based on degree of
predefined structure, rather than something else entirely. Many
vendors want to make it something completely separate and are
confusing the public.  There is definitely an upswing in interest in
case management, and traditional BPM vendors are adding case
capability to their suites much faster than case vendors are adding
BPM.  To me it’s pretty clear who is going to win.

3) How important are integrations for process automation,
and can BPM be used with core apps to engage users and add
flexibility and agility to an organization?

There is Big BPM and Little BPM.  Application integration is probably
the dividing line.  Big BPM relies on an integration bus and analytics
for operational visibility.  Little BPM (and case) probably focus more
on REST integration with popular social/mobile apps.  Both have their
place.  A platform that combines both would be best.
4) How quickly are organizations deploying new
applications to introduce new processes?  And, is the deployment
speed meeting expectations?

Speed of development and deployment is always an issue.  It’s never
fast enough.  “Appification” of common process solutions is a possible
answer, certainly in Little BPM.  For Big BPM, custom UIs and shifting
business requirements will probably continue to slow the pace of dev/deploy.

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