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Future-proofing the supply chain – building resilience and agility

Blog: Capgemini CTO Blog

In the first article in this short series, we considered the impact that COVID-19 has made to the status quo in supply chain management. This time, we’re going to look at the steps organizations can take to future-proof their supply chains, and at how they can build in resilience and agility.

A recent study, considered exactly this point – in other words, the development of a supply chain that could be sufficiently robust and flexible to withstand disruption as great as that inflicted by the recent pandemic.

The study identified several key characteristics in this regard.

Dynamic operating model

A strong operational framework is one that can adapt quickly and effectively to an organization’s changing needs. To build it, a business needs to work closely with key suppliers and client stakeholders to address issues such as whether the supply chain should be organized by function, or by geography; such as how layered it needs to be; such as which team talents need to be identified and developed; and such as the digital tools that will be needed.

There are structural issues in the model that need to be addressed, too. These include deciding whether to hold goods close to customers, or in remote distribution centers, or in some hybrid form, and whether all or some of the models should be offshored or nearshored.

Also, there are tactical issues. What early warning systems can be put in place to detect and respond to rapidly changing customer needs? How many contingencies can be identified, and planned for? And how can a balance be achieved between achieving scale and flexibility, while also optimizing costs?

It’s a good idea for this operating model to be digital-native. An Everest Group survey[1] shows that organizations with such a model in place have, on average, achieved cost savings 1.7 times greater than those who haven’t made this change.

Integrated processes

It’s easy to say a supply chain should be seamless and consistent. Of course it should. Of course things are easier without siloes. The trouble is that these things aren’t easy to achieve – especially when it’s a major enterprise, that has been working for many years across several geographies and sectors, and with several different operating companies and supply lines, each with its own legacy culture.

Sometimes, though, the difficult task is the one that’s most worth doing, and this is one such case. If organizations commit to getting their houses in order, and keeping them that way, it’s a sticking plaster they’ll only have to pull off once.

Best practices include:

At Capgemini, we’ve developed a model for organizations in which information can flow seamlessly between people and processes, intelligently, and as and when it is needed. We call it the Frictionless Enterprise.

Transparent operations

It’s not enough to bring everything together: you also have to create a vantage point from which you can see it all as it happens. According to the Everest Group Research study, the average difference between organizations that have real-time data visibility to a significant extent and those that don’t equates to 0.8% of revenue – which, if you’re a $5 billion revenue business, is a difference of $40 million.

Real-time visibility doesn’t just increase cost efficiency. It also leads to more efficient order management as a result of improved customer-sensing demand forecasts and reduced stockout situations. It improves customer order cycle times for the same reason: those forecasts are much easier to make when supply chain professionals have insight into current levels of demand and supply.

The future is digital

In the final article in this series, we’ll be considering the role of digital transformation in future-proofing supply chains – and also at the contribution that external service providers can make. We’ll also take another look at how a frictionless enterprise model can meet organizations’ needs.

Read the Everest Group Research’s “Future-proofing Supply Chain Management: Building Resilience and Agility through Digital Transformation” report to learn more about how organizations can future-proofing their supply chain.

To learn more about how Capgemini’s Digital Supply Chain practice  can help your organization build a resilient, agile, and frictionless supply chain, contact:

Nilesh KulkarniNilesh Kulkarni leads the Digital Supply Chain Solutions team for North America. He is an accomplished supply chain operations and change management leader, with over 14 years of experience in leading strategy and transformation initiatives.


[1] Everest Group survey with 200 CXOs from large enterprises with more than $1 billion in revenue (2019)

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