Blog Posts Process Management

Future of Retail: Put Customer Experience Front And Center In 2019

Blog: Forrester BPM Center of Excellence

To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions to Retail.” Recently, we spoke with J.P. Gownder about how automation will affect retailers in 2019. Next, Claudia interviewed Harley Manning, VP Research Director of Forrester’s Customer Experience team, about his team’s 2019 CX […]

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