Future Healthcare Success is Rooted in Exceptional CX
Blog: Forrester BPM Center of Excellence
We know that better customer experience (CX) in healthcare better engages customers and patients, improves care outcomes, and reduces costs. But there are several factors contributing to lagging CX in healthcare. The most common pitfalls we observe with healthcare organizations are that they: Have a limited understanding of customers’ wants, needs, and behaviors. Healthcare firms […]
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