Blog Posts Process Management

From Ad Hoc And Invisible To Predictable Business Outcomes With ESM

Blog: Forrester BPM Center of Excellence

Are you facing the dilemma of improving service work? Service outcomes depend upon knowledge workers getting things done. Whether you’re servicing a laptop or a train, it’s all just operations. Service improvements require insight into what work needs to be done, who is doing the work, and where the work in progress is. But often, […]

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