Blog Posts Process Management

Fourteen Hacks For Your CX Business Case

Blog: Forrester BPM Center of Excellence

Eighty-six percent of CX professionals we recently surveyed say that the ROI of CX isn’t well established in their firm. Yikes! To be fair, building a CX business case can be hard. And even when you’ve built one, you may discover that it’s not compelling enough and therefore you miss out on the funding you […]

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