Blog Posts Process Management

Four Reasons Why You Can’t Trust ChatGPT With Your Customers

Blog: Forrester BPM Center of Excellence

Pity our friend ChatGPT — he is misunderstood and destined to disappoint every C-suite executive who sees him as a magic force that eliminates the need for human agents in their contact center. He is a powerful fellow that will have an outsized impact on the contact center, but not yet and not on his own. […]

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