Five Reasons Retailers Need to Invest In People
Blog: Forrester BPM Center of Excellence
Five reasons to invest in store labor Labor was 43% of retail operating expenses based on our last US census data, but retailers haven’t been spending more on employee training [1]. A 2016 training industry report shows only 32% of those surveyed in retail are increasing their training budgets [2]. In addition, retail customers aren’t thrilled […]
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