Blog Posts Process Management

Five Consumer Lessons From The 2010s: No. 5

Blog: Forrester BPM Center of Excellence

This is the fifth and final entry in a short blog series highlighting lessons about consumer behavior and attitude to take away from the previous decade. Here, you can find the first, second, third, and fourth posts. I close by emphasizing an age-old, fundamental human truth that takes on renewed significance given the latest shifts […]

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