Find Your “Value For Customer” Sweet Spot With Our New Exercise
Blog: Forrester BPM Center of Excellence
Value for customer is a customer’s perception of what they get versus what they give up when doing business with a firm. Four dimensions make up the overall value a customer perceives: 1) functional, 2) experiential, 3) symbolic, and 4) economic. Your Organization Needs To Find Its Value Sweet Spot The value for customer-sweet spot is the […]
Leave a Comment
You must be logged in to post a comment.