Financial Services Firms Need To Learn How To Earn Customers’ Trust
Blog: Forrester BPM Center of Excellence
How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful it seems. Forrester’s Financial Services Customer Trust Index, which measures how much customers trust their banks, credit card issuers, investment firms, and insurance companies, found trust to be relatively weak among customers of […]
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