Blog Posts Process Management

Experience Points: Level Up With Experience Level Agreements

Blog: Forrester BPM Center of Excellence

We habitually use metrics, even when they are not relevant. Our instincts are based on deeply engrained responses to situations and inherent investment biases (time & cost). This annoys many a modern business, as these metrics have nothing to do with the quality experienced by the customer or end-user in real life, giving them the […]

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