Excellence Canada | Products and Tools | Excellence Canada Certificate in Process Management
Process Management is the application of knowledge, skills, tools, and techniques to define, visualize, measure, and improve processes. The intent of effective process management is to continuously improve processes in order to deliver the most value to users, clients, and stakeholders.
Effective process management is a strategic priority of world class organizations. Professionals with skills and knowledge of process management strategies are in high demand by successful organizations in the private and public sector.
This certificate program allows participants to master the skills required to improve strategically important processes. The curriculum includes 7 modules that cover a specific pathway to achieve excellent results with process improvement.
Outcomes
- Learn and apply methodologies for documenting, measuring, analyzing, and improving key processes
- Complete a Process Impact Assignment that implements process tools and techniques to a real life situation.
Program Curriculum
The purchase of this program includes enrollment in all 7 modules, as listed below. Please visit our training calendar to view the available dates.
|
Module Number |
Course Title |
Course Code |
| Module 1 | Introduction to Process Management | ECPM-01 |
| Module 2 | Current State Process Mapping | ECPM-02 |
| Module 3 | Measuring Key Processes and The Customer Experience | ECPM-03 |
| Module 4 | Root Cause Analysis | ECPM-04 |
| Module 5 | Desired State Process Mapping | ECPM-05 |
| Module 6 | Advanced Process Improvement Tools and Techniques | ECPM-06 |
| Module 7 | Best Practices in Process Management* | ECPM-07 |
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