Process Management Trainers

Excellence Canada | Products and Tools | Excellence Canada Certificate in Process Management

Process Management is the application of knowledge, skills, tools, and techniques to define, visualize, measure, and improve processes. The intent of effective process management is to continuously improve processes in order to deliver the most value to users, clients, and stakeholders.

Effective process management is a strategic priority of world class organizations. Professionals with skills and knowledge of process management strategies are in high demand by successful organizations in the private and public sector.

This certificate program allows participants to master the skills required to improve strategically important processes. The curriculum includes 7 modules that cover a specific pathway to achieve excellent results with process improvement.


Program Curriculum

The purchase of this program includes enrollment in all 7 modules, as listed below. Please visit our training calendar to view the available dates.

Module Number

Course Title

Course Code

Module 1 Introduction to Process Management ECPM-01
Module 2 Current State Process Mapping ECPM-02
Module 3 Measuring Key Processes and The Customer Experience ECPM-03
Module 4 Root Cause Analysis ECPM-04
Module 5 Desired State Process Mapping ECPM-05
Module 6 Advanced Process Improvement Tools and Techniques ECPM-06
Module 7 Best Practices in Process Management* ECPM-07

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