Blog Posts Process Management

Empower your contact center supervisors with voice technology

Blog: OpenText

A big part of a contact centre supervisor’s job is making sure their team is Okay. That may sound obvious, but it’s a substantial task that includes supporting the team and the individuals to keep them motivated and productive.   As customer expectations rise and calls get more complex, pressure on agents continues to rise, and the supervisor’s role becomes ever more critical.  In a physical Contact Centre environment, the supervisor gets plenty of …

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