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Drive Employee Engagement by Fostering Trust in the Workplace

Trust is an under-rated value in many organizations, but research shows it has significant impact on business performance. And, according to the 2015 Employee Engagement Benchmark Study by Temkin Group, companies with highly engaged employees have stronger financial results and above-average customer experience than other companies in their industry.

So how do you foster trust and respect in the workplace? People_watching_folks_shake_hands.jpg

One way is to use a single, trusted source of performance data to demonstrate to employees that they are being treated fairly and equitably when compared to their peers. Verint’s Performance Management and Gamification solutions can create a standardized framework for employee performance measurement across the enterprise. Using system-derived source data helps eliminate subjective disparities in manager perceptions of employee contributions.

Managers can use the data objectively to drive performance discussions and level the playing field across their teams. The system also automates much of the data collection, workflows and reporting related to performance management, coaching and elearning, enabling managers to spend more time on value-added mentoring and employee development—all factors that contribute to stronger leadership skills.

The solutions also help create transparency for the employee, so they know how their performance is measured, what the expectations and goals are for them regarding key performance indicators (KPIs), and lets them see how they are performing against their peers. Gamification builds on this peer to peer transparency and creates opportunities for employees to challenge themselves to improve their skills in comparison to their peers. The solution presents learning activities to help improve the skills that drive KPIs, and employees can track their progress within an engaging, game-themed narrative and interface.

Also an advantage of the solution is using it to encourage collaboration across teams and geographies. As employees compete against each other and give kudos and shout-outs to one another for achieving milestones, receiving badges and advancing levels, they build rapport.

Gamification can also be linked to online communities where employees post and answer each other’s questions and receive rewards and recognition for their participation, further encouraging and increasing collaboration.

Trusting that you are equitably treated is a major factor in employee satisfaction and engagement.  To learn more read the ebook, “Leveling the Playing Field:  Cornerstone to Employee Engagement.”

What other ways can you help build trust in the workplace? Share your ideas below.

The post Drive Employee Engagement by Fostering Trust in the Workplace appeared first on Customer Experience Management Blog.

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