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Does CX Matter To The Enterprise Cloud? Absolutely!

Blog: Forrester BPM Center of Excellence

Over the last several months, our cloud analyst team has been asked to explore the question, “does customer experience (CX) matter to the enterprise cloud?” Restated, the more accurate questions are, “does CX matter when enterprise IT is providing cloud services to its business customers,” and “does CX impact cloud purchasing decisions?” Our immediate answer […]

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