Digital Operations: the coordination your business automation needs
Blog: AuraQuantic Blog
In the current dynamic and changing environment, companies must provide value in real time to today’s increasingly demanding customers and, at the same time, differentiate themselves from the competition. Thus, technological leaders are turning to *Digital Operations* (DigitalOps) to manage innovation in their companies. DigitalOps goes far beyond isolated intelligent automation solutions.
Many companies are in the process of digitally
transforming their companies, implementing platforms, solutions and tools in
their organizations to improve productivity, boost benefits and heighten
customer satisfaction. The most advanced companies are optimizing their
organizational processes using intelligent automation. But in many cases,
technology is embraced without a global vision and depatments work in silos,
without leveraging the synergies of all these processes and resulting in a
fragmented customer experience. Often these companies forget the ever so
important integration tools, which are essential to exploit the shared data
among all the different solutions used by the company. This harvested data is
what will form the basis for future business strategy, providing value to
organizations and their customers.
Digital Operations, agile and scalable
DigitalOps combines methodology and
technology, breaking down silos (tools, projects …), to become the core of
the entire organization. Thus, it creates a company connected by data, backed
by artificial intelligence, and designed to achieve results. Under this new
perspective, physical and digital resources and company processes can be
planned, modeled, coordinated, managed and monitored, serving a common
strategy.
For intelligent automation to work we must analyze and draw (diagram / modeling) the processes that we need to automate, taking into account all the data we receive, what actions are carried out with the data, how it is processed and what lessons we learn. All data entering the system from any source (scanned documents, recorded phone calls, etc.) will be processed by macros or virtual agents using machine learning and artificial intelligence to create data visualization in reports focused on decision making and actions. It could even be integrated from machine to machine using the Internet of Things (IoT).
The essence of DigitalOps is the coordination
and integration of all the company’s systems and resources. But agility and
scalability are equally important, i.e. its ability to adapt to the changing
needs of business automation and to do so in an agile and simple way, providing
value. Something unthinkable years ago due to the great complexity of the processes,
functions and data.
To quote Heraclitus “change is
the only constant in life” and companies must know how to adapt to
this constant change as quickly as possible. Indeed, the businesses that will
survive are those that are most adaptable to change.
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