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Different Year, Same Health Insurers CX Index Story

Blog: Forrester BPM Center of Excellence

Health insurers know “why” customer experience is critical – CX leaders grow revenue faster than laggards, can charge more for their products, and have a higher brand preference. But based on CX Index data – the “how” continues to be a challenge.  The health insurers’ average CX Index score once again remained flat in 2018, […]

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